RETURN AND REFUND POLICY
Last updated
Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may request a refund. Please see below for more information on our refund policy.
SUBSCRIPTIONS, BILLING AND CANCELLATION
The Vulux Analyst plan is a subscription billed monthly in advance at the price shown at the time of purchase. It renews automatically at the end of each billing period until you cancel. Payments are processed by Paddle.com, which acts as the merchant of record for all purchases.
You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for: no further payments are taken, and you keep access to Analyst features until that period ends. Cancelling does not by itself refund the current period. Dashboards you have already downloaded remain yours and keep working after your subscription ends.
REFUND ELIGIBILITY
Every Vulux account includes three (3) free dashboards and unlimited access to our live demo, letting you fully evaluate the product before you subscribe. Because you can assess Vulux in full before you pay, billing periods that have already been used are considered final.
All refund requests must be submitted within fourteen (14) days of the payment date. Because Vulux provides a digital service rather than physical goods, no item needs to be shipped or returned. Refunds are considered for a billing period in which no dashboards have been generated, and for credits that have not yet been spent, subject to the exceptions below. Your statutory consumer rights under applicable law are not affected by this policy.
HOW TO REQUEST A REFUND
To request a refund, please email us at hello@vulux.co with your order details (such as the email address used at purchase and the approximate date of purchase). We will review your request and respond by email.
REFUND PROCESSING
After receiving and reviewing your request, we will process eligible refunds. Please allow at least seven (7) days from the date we receive your request for us to process it. Refunds may take 1-2 billing cycles to appear on your statement, depending on your payment provider. We will notify you by email when your refund has been processed.
EXCEPTIONS
The following cannot be refunded:
- Billing periods in which dashboards have already been generated
- Credits that have already been spent or used
- Credits consumed by an initiated analysis task
PLEASE NOTE
- Vulux provides a digital service, not physical goods. All analysis runs locally in your browser and no product is shipped. A credit is consumed each time an analysis task is initiated, before it completes, and spent credits are non-refundable. If you have a billing concern, please contact us at hello@vulux.co before initiating a chargeback; unresolved chargebacks raised without contacting us first may result in account suspension.
- Payments are processed by Paddle.com as our merchant of record. Refunds are subject to Paddle's refund process, and your statutory consumer rights under applicable law remain unaffected.
QUESTIONS
If you have any questions concerning our refund policy, please contact us by email at hello@vulux.co.